Unitrin, Inc., $3 billion, NYSE-listed company, markets and sells automobile, homeowners’ and other personal lines property and casualty insurance through its Kemper business segment. This segment, whose predecessors date back to 1926, was acquired by Unitrin in 2002 from Lumbermens Mutual Casualty Company. (“Lumbermens Mutual”). Unitrin uses the registered trademark, “Kemper,” under license (for personal lines insurance only) from Lumbermens Mutual, which is not affiliated with Unitrin.
Today, Kemper proudly works along side 2,500 independent agents who provide customers with a choice of insurance companies, policies and insurance programs designed to meet their individual needs. Its policyholders number more than 755,000 nationwide. All of Kemper’s underwriting companies are rated “A” (excellent) by A.M. Best, the insurance industry's most trusted rating authority.
Products
Kemper’s products are molded for convenience and busy lifestyles. Its most popular product, Package Plus*, combines several coverages – auto, home, jewelry, boat, collectibles, identity theft or other Kemper coverage – into one policy with one bill. The advantage of Package Plus is flexible protection, more coverage, better rates and it helps eliminate gaps in coverage.
Kemper’s automobile coverage offers competitive rates, exceptional service and several optional enhancements. Whether a vehicle is leased or owned, Kemper can provide the right coverage to keep customers on the road.
When it comes to a customer’s biggest investment – a home – Kemper helps customers make sure their home and contents are fully protected. Kemper has many innovative coverage options that may be added to standard homeowners insurance to help create the perfect policy for you. For example, Collectibles insurance provides protection for customers’ most cherished items. From baseball cards and cuckoo clocks, Kemper insures 94 categories of collectibles whether they are lost or stolen.
Services
Kemper makes it convenient for customers to make contact and pay their bill. In addition to traditional payment methods, customers can make one-time credit card or eCheck payments on the secure customer section of eKemper.com. It’s also easy for them to sign up for safe, automatic bill withdrawals from a checking account. Kemper’s highly trained service center staff continually offers quality services to agents through its Agency Helpdesk, and to customers through its direct customer service program Kemper Connection.
Claims
Kemper knows that the real test is how customers are cared for when they have a claim. From its 24-hour toll-free claim reporting hotline to its acclaim for being one of the first on the scene after Hurricane Katrina devastated the Gulf Coast in 2005, Kemper focuses on and consistently exceeds expectations in claims.
These are just some of the reasons why most customers keep their policies with Kemper and why 75-year anniversary plaques are regularly awarded to agents. Comprehensive products, convenient services and top-quality claim service all combine to set Kemper apart from the rest.
* Available in most states.
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